policies and procedures regarding the collection, use and disclosure of the personal information
that we receive when they visit and use the https://portal.securemote.com site and any
websites owned or operated by Belwith ( the “Site” or collectively, the “Sites”), and when they
use any of SecuRemote® products, services or applications (such as our mobile application). For
you provide to us when you use the Services.
practices. If we make any material changes, we will notify you by means of posting an updated
effective upon our posting of the new terms and/or upon implementation of the new changes
on the Service. In all of the above cases, your continued use of the Service after any notice or
Collection of Personally Identifying Information
In the course of using the Services, you may provide and we may collect certain personally
identifying information that can be used to contact or identify you, administer your account
and to provide the Services (“Personally Identifying Information” or “PII”). PII may include, but
is not limited to, your name, photo, phone number, device information, email address, and
postal addresses. You may at any time refuse to provide the PII that we request; however, this
may limit our ability to sell you products or to provide the Services to you.
How We Use Personally Identifying Information
PII is used for the following purposes: (i) to provide, administer and improve our Services, (ii) to
better understand your needs and interests, (iii) to fulfill requests you may make, (iv) to
personalize your experience, (v) to provide Service announcements, (vi) to provide you with
further information and offers from SecuRemote® or third parties; and (vii) to comply with our
legal obligations, resolve disputes with users, enforce our agreements and to protect,
investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
Information Related to the Use of the Services
Our servers automatically record certain information about how a person uses our Services (we
refer to this information as “Log Data”), including both account holders and non-account
holders. Log Data may include information such as a user’s Internet Protocol (IP) address,
location, device and browser type, operating system, the pages or features of our Services to
which a user browsed and the time spent on those pages or features, frequency with which the
Services are used by a user, search terms, the features and links on our Services that a user
clicked on or used, and other statistics. We use this information to administer the Services and
we analyze this information to improve and enhance the Services by expanding their features
and functionality and tailoring them to our users’ needs and preferences.
Service Account Set Up
In order to use an SecuRemote® product, you must download our mobile application and set up
an account. During this process, we will ask you for certain information necessary to establish
and use your account, including your name, telephone number, email address, and profile
Device and Application Operation
We may record information relating to the setup, general performance, and operation of our
Service, your application and lock (and of other of our locks in your home or business or that
you otherwise may access), including device status, logs of those who lock/unlock the device
and Service, the guests that you invite, and those people who may invite you as a guest, to use
the device and application. We may store this data along with your PII and other information
about your use of our Service. We use this information to allow you (and us) to operate and
monitor your device and our Service.
When you use certain features of the Service, in particular our mobile applications, we may
receive, store and process different types of information about your location, including general
information (e.g., IP address, zip code) and more specific information (e.g., GPS-based
functionality on mobile devices used to access the Service or specific features of the platform).
If you access the Service through a mobile device and you do not want your mobile device to
provide us with location-tracking information, you can disable the GPS or other location-
tracking functions on your mobile device. See your mobile device manufacturer’s instructions
for further details. Of course, if you do this, Service functionality (such as the Auto-Unlock
feature described immediately above) may not work.
As part of our Services, you may give others (“guests”) permission levels to access your
SecuRemote® device – e.g. to unlock and lock your door (and possibly even to pass this access
along to others). Needless to say, you must be careful of the guests that you invite and the
access that you give them. You are responsible for all uses of your account, so be careful to
secure this information and only give access to people you trust.
Additionally, certain portions of your PII, device and Service information may be shared with
the people that you invite, such as your name and lock location, and the status of the lock (e.g.
locked or unlocked). We may also collect PII (as required to use the Service as set forth in this
SecuRemote® device and Service. All such information (including their Service usage
guests expressly consent to such use and disclosure as a user of the Service. If you are a guest
and do not consent to such use, you should stop using the Service. Guests should be aware
that the person(s) providing access to a specific device may be able to see information about
the guest’s usage of the device and our Service and may revoke or limit access rights in their
discretion without notice. Guests should also be aware that their PII and usage information
those service providers selected by the person(s) that invited you to use their lock (see “Your
Third Party Service Providers” below).
In connection with the guest invitation process, we may ask for access to your contact list. We
will only store information for contacts that you add as guests. We will only access and store
such information with your express consent.
If you send us a request (for example via a support email or via one of our feedback
mechanisms), we may use your information to contact you and provide support or a response.
We also reserve the right to publish your request in order to help us clarify or respond to your
request or to help us support other users.
Mailing List and Contact Information
You may choose to submit your email address or other contact information via our Services. We
may use this information to send you news about SecuRemote®-related services, products or
promotions. We may use one or more service providers to administer these messages, but we
do not share your email address with spammers or any other third parties without your
permission. We will give you the ability to opt out of marketing-related e-mails by logging in
and changing your account settings or by clicking on a link in each such e-mail. In some of our
communications, we use tracking means, such as a “click-through URL” linked to content on the
Site. We track this data to help us measure the effectiveness of our customer communications.
Aggregate and non-PII Information
SecuRemote® may collect and analyze non-PII information about the performance of its
Services. From time to time, SecuRemote® may disclose and use aggregate and non-personally-
identifying information for industry analysis, demographic profiling, marketing and advertising,
and other business purposes, e.g., by reporting on trends in the usage of its devices, Sites or
Disclosure to Third Parties
We do not share or sell the Personal Identifying Information that you provide us with other
hereby consent to sharing under the following circumstances:
Our Service Providers. We may employ third party companies and individuals to administer and
provide the Services on our behalf, (including, without limitation, maintenance, administration,
support, hosting and database management services). These third parties may have access to
your PII only to perform these tasks on our behalf and are obligated not to disclose or use it for
any other purpose.
Information Shared with Other Users. If you invite a guest to access your device, then we may
share certain elements of your information with them (name, lock location, picture, etc.) in
order for them to understand the invite and access the device. We may also similarly share
their information with you.
Compliance with Laws and Law Enforcement; Protection of Rights and Safety. SecuRemote®
cooperates with government and law enforcement officials and private parties to enforce and
comply with the law. We will use, and disclose any information about you to government or law
enforcement officials or private parties as we, in our sole discretion, believe necessary or
appropriate to respond to claims and legal process (including but not limited to subpoenas), to
protect the property and rights of SecuRemote® or a third party, to enforce our Terms of
or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of
being, illegal, unethical, inappropriate or legally actionable.
Business Transfers, Affiliates and Joint Ventures. SecuRemote® may sell, transfer or otherwise
share some or all of its assets, including your PII, in connection with a merger, acquisition,
reorganization or sale of assets or in the event of bankruptcy. We may share your personal
information with our parent company, subsidiaries, joint ventures, or other companies under a
common control that we may have now or in the future, in which case we will require them to
Our Services are not directed to children under 13 and we do not knowingly collect PII from
children under 13. If we learn that we have collected PII of a child under 13 we will take steps to
delete such information from our files as soon as possible.
Changing or Deleting Your Information
All SecuRemote® users may review, update, correct or delete the PII in their registration profile
by logging into their account. Removing your information may limit our ability to provide the
Services to you. If you completely delete all such information, your account will be deactivated
and you may lose access to the Service and your use of the device. You may also contact us at
support [at] delphiansystems [dot] com if you have additional questions or concerns. We’ll take
steps to modify or delete your information as soon as is practical, but some information may
remain in archived/backup copies for our records or as otherwise required by law.
Links to Other Sites and Services
The Services may contain links to other websites or services. The fact that we link to a website
or service is not an endorsement, authorization or representation that we are affiliated with
that third party. We do not exercise control over third party websites or services. Other
websites and services follow different rules regarding the use or disclosure of the PII you submit
to them. We encourage you to read the privacy policies or statements of the other websites
you visit and services that you use.
We may retain an archived copy of your records as required by law or for legitimate business
purposes. SecuRemote® will retain PII for as long as needed to provide you Services, subject to
legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally-accepted
industry standards to protect the PII submitted to us, both during transmission and once we
receive it. However, no method of transmission over the Internet, or method of electronic
storage, is 100% secure. Therefore, we cannot guarantee its absolute security.